GISDATA's long-standing commitment to serving and responding to the geographic information system (GIS) software user community is exemplified by the goals of our support personnel: to promote success with software we provide to the end users and carry forward suggestions for continuing improvement of our software products.

If you have purchased a qualifying software product with a maintenance program, unless otherwise indicated, GISDATA offers complimentary technical assistance to new users for the first year. At the end of the 12-month period of complimentary maintenance, it is recommended that you renew your maintenance subscription to ensure continued maintenance benefits.

Maintenance Packages:

Different maintenance packages are provided by regional offices. They provide additional benefits for our customers.

Please contact sales department in your country for the details.

Technical support is available to:

• Our clients who are current in maintenance of GISDATA's own products or ESRI ArcGIS products
• Our clients who have purchased Trimble GPS devices and which are still under warranty period
• Technical Support is intended to help customer when malfunctioning and misbehavior of software and hardware occurs.
• To find answers on how to use our software and hardware efficiently, customers are invited to join our courses and use our consultancy services instead.

Users who are current in maintenance of GISDATA products or ESRI
ArcGIS products are eligible for support which include:

• Timely response to your requests from GISDATA office in your country
• Support via e-mail or web form
• Support via fax
• Support via telephone (one authorized caller)

Users of Trimble GPS devices are eligible for technical support within warranty period of Trimble devices.

Preparing for Support

When contacting GISDATA for technical assistance, be prepared to provide the following information:

• Your software product(s) with version number
• Type of hardware you are using (manufacturer, version of operating system)
• Exact wording of any error message that appeared on your screen
• What you were doing when the problem occurred
• How you tried to solve the problem
• Fill in the support form by clicking here

Helpdesk Support Policy

• Technical assistance provided through GISDATA's Support personnel is limited to unmodified GISDATA or ESRI software and unmodified Trimble hardware.
• Sample applications that ship with some of the products, respectively, are provided for demonstration purposes and are considered unsupported
• Unconventional patches received outside a product's life cycle deliverables are considered unsupported
• Technical assistance through GISDATA support personnel will not be provided for hardware, graphics cards, monitors, plotters, graphic printers, digitizers, modems and other like peripherals, except to answer questions of how standard, supported devices interface to software GISDATA has provided to the end user. In cases where GISDATA provide hardware equipment as well as software applications to the end user, we will provide technical assistance for the hardware equipment.

Contact Us

Contact GISDATA support team by clicking here
Web: http://www.gisdata.com/support
Working days: Monday - Friday
Working hours: 8AM - 4PM